Let’s get started!
Welcome to the lottery love train. Watch your welcome video
It’s great to have you on board. Below you will find an overview of everything you
will need to get started on your lottery journey. This is just some of the basics with
references to lots of other resources you will need but remember, please get in
touch using the details below if you need more information. We want to help you
and your lottery succeed.
Details here…
1. Registration for your dashboard
Go to your lottery website and click LOG IN to create an account
Once you are registered, request your USER ADMIN to add you to the dashboard
This dashboard guide will help you familiarise yourself with your
dashboard
2. Gatherwell Members Area
Once registered for the dashboard you can click the "gatherwell members area" button which will take you through to marketing support, how to guides, case studies, best practice and much more! The Members Area is there to support you with all your lottery needs.
3. National Bolt- On
You are currently opted in. This is an additional extra set of prizes promoted
throughout the year and is a free service we provide to help give you and your
good causes something extra to shout about all year round. As part of this service
we:
- Provide new marketing material to you
- Change your lottery Facebook cover page image
- Provide social posts (once at the start and once towards the end of the offer)
- Provide email campaigns to the opted-in supporters registered on the Platform
(once at the start and once towards the end of the offer.
If you have a lucky winner we will:
- Contact the winner to arrange the prize
- Obtain testimonials from the winner for an article (and supply this to you too)
- Post an article to your lottery 'news' feed on your website
- Post to social media with a link to the article on the lottery website
4. Operator Responsibilities
As you are new in post it is always a good idea to do the following if you are
unsure, in this order:
- Ensure your licence holders are still in post
- Be sure your membership payments to the lotteries council and Gambling
Commission are set up and up to date. (If you hold a small society licence,
check this is up to date with your council)
I am sure it is covered in your internal handover but just a summary of what is required
to run a healthy lottery from you side:
- Other Lottery PR (For example, following up with winners some good news
stories, fund granting for the community fund press release or social media,
lottery birthday initiatives)
- Management of the community fund
- Approve payment runs at the start of every month
- Annual regulatory return (guide below and you will be reminded by the
Gambling commission closer to the time it is due)
- If you have a small society licence we will send your returns to you which you
can then sign and send off to the council. Guide attached below
- Gatherwell Security audit - this is once a year and you will be notified from us
when it is ready for you to upload
5. Gatherwell provides you with
- Account Manager - A dedicated point of contact to help you in the
management of your lottery and assist with any questions you may have and
bounce any marketing ideas where you may think we can add value
- Lottery returns – If you are Gambling Commission registered we submit your
lottery returns to the Gambling Commission every month so you don’t have to.
If you have a small society licence we will email the details to you each
month.
- Dedicated support line - we provide a dedicated email and telephone
support service to end users
- System emails (schedule below, ignore the reference to good cause approval
and cause emails)
- Website maintenance/updates and hosting
It's probably a good idea for us to arrange an introductory meeting in the coming
weeks. You can book in with me here: Bookable Calendar
I look forward to meeting you soon
Guides:
Small Society Lottery Returns Guide
Operator Annual Regulatory Return
Gatherwell Automated Emails
Your Customer Account Manager – Cheryl Goodall
T: 01865 582 482
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